Confidence:

​We have delivered over 5500 packages worldwide since ZapasUniverse started.

We have 100% customer satisfaction (you can see some comments on our Instagram).

We are 100% transparent with our customers. Personalized attention 24 hours / 7 days a week.

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We can afford these prices thanks to importing products directly from the factories, in addition to having no stock or physical store.

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Payment:

We currently accept payment by VISA/MASTER CARD, BANK INCOME and BANK INCOME, which is the VISA/MASTERCARD payment most used by our customers. All payment methods have SSL client security, so they are protected from any threat.

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Mission:

Payment is made via Visa/Master Card. (Instantly)

Payment is made. (Instantly)

The order is being processed. (2-5 working days)

Correos Internacional is responsible for delivering the package. (5-25 working days)

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FREQUENT QUESTIONS

1) What if I'm not there when my package arrives?

They will leave a notice. The next day you can go and collect it at the nearest post office.

2) Why can't I send a payment for a refund?

The order is shipped directly from the factories to the listed address, as it is sent by international mail, it does not enable us to pay against compensation as payment.

3) I have not received my order, what can I do?

We guarantee a refund if you do not receive the ordered product within 90 days. If 90 days have passed and you have not received the product ordered, you can request a full refund by sending an e-mail from the contact section indicating the order reference. Once a refund is requested, our team will review your case and let you know the resolution within 72 hours. If your request is approved, a refund will be made for the amount of the product not received. If possible, it will be done using the same payment method I use when ordering. Depending on the payment method, the refund may take 5 to 10 business days to take effect.

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